1. Who We Are This policy covers personal data collected by Leah Madden Osteopathy. You can contact Leah at leahosteo@gmail.com with any privacy-related queries.

2. What Data We Collect

• Contact & booking information: name, email address, phone number

• Health information: relevant medical history and treatment notes, collected as part of your care

• Website enquiries: any information you voluntarily submit via contact forms or email

• Newsletter sign-ups: email address only

3. How We Use Your Data

Your data is used to:

• Book and manage appointments

• Provide safe, appropriate osteopathic treatment

• Respond to enquiries

• Send occasional clinic updates (newsletter subscribers only)

4. Legal Basis for Processing

Health data is processed under the legal basis of legitimate interests and provision of healthcare. Contact data is processed on the basis of contract and consent where applicable.

5. Data Sharing

Your data is never sold or shared with third parties for marketing purposes. Information may be shared with other healthcare providers only where clinically necessary and with your knowledge.

6. Data Retention

Clinical records are retained in line with UK healthcare guidelines (typically 8 years for adults, or until age 25 for minors). Contact and newsletter data is held only as long as necessary.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact leahosteo@gmail.com.

8. Cookies

This website may use essential cookies to support basic functionality. No tracking or advertising cookies are used without your consent.

9. Changes to This Policy

This policy may be updated from time to time. The most current version will always be available on this website.